Strategic Account Manager Job Description

What is the job description of a Strategic Account Manager? What are the duties and responsibilities of a Strategic Account Manager? What does a Strategic Account Manager do?

Job description of a Strategic Account Manager

Strategic Account Managers are usually responsible for maintaining relationships with current clients, as well as finding opportunities for expanding client database.

This Strategic Account Manager job description example includes the list of most important Strategic Account Manager duties and responsibilities as shown below. It can be modified to fit the specific Strategic Account Manager profile you're trying to fill as a recruiter or job seeker.

Strategic Account Manager Duties and Responsibilities

Strategic Account Manager job description should contain a variety of functions and roles including:

  • Investigate customers’ requests
  • Take care of any issues incurred professionally.
  • Build strong customer relationships, especially with key customer stakeholders and sponsors.
  • Always strive to provide exceptional customer experience
  • Manage customer expectation
  • Make sure all deliverables arrive in good order, on time, and fulfil customers’ requirements. 
  • Set up KPIs and keep track of key account metrics.
  • Communicate the progress to both internal and external stakeholders.
  • Collaborate with our team to achieve sustainable growth and devlopment 

Strategic Account Manager Requirements / Skills / Qualifications

Strategic Account Manager job description should include these common skills and qualifications:

  • Bachelor's degree in Sales, Marketing or equivalent.
  • x years of experience as Strategic Account Manager or similar role
  • Experience in managing multiple stakeholders and projects  
  • customer-centric and good listener
  • Great interpersonal and communication skills
  • Experience in using software for sales such as Salesforce
  • Excellent verbal and written communication in English 
  • Sense of ownership and pride in your performance and its impact on company’s success
  • Critical thinker and problem-solving skills
  • Team player
  • Good time-management skills

As a hiring manager, recruiting an ideal Strategic Account Manager starts with crafting a good job description. Use this Strategic Account Manager job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Strategic Account Manager may also reference it in preparation for the interview.

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