Inside Sales Manager Job Description

What is the job description of an Inside Sales Manager? What are the duties and responsibilities of an Inside Sales Manager? What does an Inside Sales Manager do?

Job description of an Inside Sales Manager

Inside Sales Managers manage the day-to-day operations of companies' inside sales departments (sales team who reach customers by phone or online, rather than traveling to meet them face-to-face). They train inside sales employees, prepare regular sales forecasts, and ensure that inside sales employees complete a set number of tasks per day.

This Inside Sales Manager job description example includes the list of most important Inside Sales Manager duties and responsibilities as shown below. It can be modified to fit the specific Inside Sales Manager profile you're trying to fill as a recruiter or job seeker.

Inside Sales Manager Duties and Responsibilities

Inside Sales Manager job description should contain a variety of functions and roles including:

  • Manage and oversee the work of inside sales representatives team
  • Coach, train, evaluate and monitor sales representatives performance
  • Set and track sales targets and KPIs
  • Coordinate sales projects to meet deadlines
  • Execute sales analysis, prepare sales reports and suggest improvements
  • Prepare monthly, quarterly and annual sales forecasts
  • Use customer feedback to generate ideas about new features or products
  • Research and discover methods to increase customer engagement
  • Ensure sales, finance and legal policies and procedures are met
  • Build an open-communication culture inside your team

Inside Sales Manager Requirements / Skills / Qualifications

Inside Sales Manager job description should include these common skills and qualifications:

  • BSc degree in Sales, Business Administration or similar relevant field
  • (x) years of previous working experience as an Inside Sales Manager
  • Strong leadership skills with the ability to coach and motivate a team
  • Strong analytical and organizational skills
  • Driven and ambitious individual with a strong desire to succeed
  • Hands on experience with CRM software and MS Excel
  • In-depth understanding of the sales process
  • Excellent communcation, interpersonal and team management skills

As a hiring manager, recruiting an ideal Inside Sales Manager starts with crafting a good job description. Use this Inside Sales Manager job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of an Inside Sales Manager may also reference it in preparation for the interview.