Strategic Account Manager Interview Questions & Answers
Strategic Account Managers are usually responsible for maintaining relationships with current clients, as well as finding opportunities for expanding client database.
Whether you're a job seeker preparing to be interviewed for the role of Strategic Account Manager or
an employer preparing to interview candidates for Strategic Account Manager position,
these Strategic Account Manager interview questions will help you prepare yourself for the job interview session.
Strategic Account Manager Interview Questions
Below are a list of some skill-based Strategic Account Manager interview questions.
- How would you negotiate with a long-term client who requests a significant discount?
- If an Account Executive faces complaints from a customer, how would you advise them to resolve the conflict?
- How do you like to communicate with the Product Management team about new features/services?
- What was your client portfolio like at your previous job? Do you have more experience with B2B or B2C customers?
- Are you familiar with our products/services? What do you think is our competitive advantage?
- Are you comfortable working with a team of people to manage a single client or account?
- Provide an example of a time when you had to negotiate a better deal for your company with a client.
- How well do you think you can adapt to the changing needs of clients over time?
- Do you have more experience with B2B or B2C customers?
- When it comes to strategic account management, what is your experience working with long-term plans or initiatives?
- We want to increase our client base in the education industry. What would you do to target this market?
- Describe a time when you managed to close a deal with a major client. What did you do to ensure a successful close?
- Have you ever made a mistake that cost a client? If so, what did you learn from that experience?
- What was your most challenging sales cycle in past positions? Did you work individually or on a team to overcome difficulties?
- Do you prefer email, phone or in-person communication with clients? Why?
- Can you explain your strategy to ensuring that client expectations are met?
- If you could only choose one, which would you consider to be more important: developing long-term relationships or providing immediate results?
- What is your approach to preparing sales forecast reports?
- How would you prioritize work, when you have to address problems from different clients at the same time?
- Where would you look for new sales opportunities, if you struggled to reach sales quotas?
- What CRM software (e.g. Salesforce) are you familiar with? What other tools have you found useful for your job?
- Can you describe a time when your intervention led to key client retention?
- What would you do if you noticed that your client was starting to become dissatisfied with your company’s services or products?
- What software do you recommend for strategic accounts management? Why?
- What do you think is the most important thing to remember when managing client relationships?
- There is a client that is very happy with your company’s services. How would you keep them engaged?
- How often do you make contact with clients?
- What makes you an ideal candidate for this strategic account manager position?
Strategic Account Manager Interview Questions and Answers
Every interview is different and the questions may vary.
However, there are lots of general questions that get asked at every interview.
Below are some common questions you'd expect during Strategic Account Manager interviews. Click on each question to see how to answer them.
- What is Your Greatest Weakness?
- What is Your Salary Expectation?
- Tell Me About Yourself
- Why Do You Want To Leave Your Current Job?
- Are You a Leader or a Follower?
- What is Your Greatest Strength?
- Do You Have Any Questions for Us?
- Why Should We Hire You?
- What Is Your Greatest Accomplishment?
- Why Do You Want This Job?