Strategic Account Manager Duties & Responsibilities

The role and function of a Strategic Account Manager includes the following duties and responsibilities:

  • Investigate customers’ requests
  • Take care of any issues incurred professionally.
  • Build strong customer relationships, especially with key customer stakeholders and sponsors.
  • Always strive to provide exceptional customer experience
  • Manage customer expectation
  • Make sure all deliverables arrive in good order, on time, and fulfil customers’ requirements. 
  • Set up KPIs and keep track of key account metrics.
  • Communicate the progress to both internal and external stakeholders.
  • Collaborate with our team to achieve sustainable growth and devlopment 

Note that this is not an exhaustive list of Strategic Account Manager duties and responsibilities. Job functions for specific Strategic Account Manager roles may vary, depending on the industry and type of employer.

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