Account Director Job Description

What is the job description of an Account Director? What are the duties and responsibilities of an Account Director? What does an Account Director do?

Job description of an Account Director

Account Directors are responsible for managing accounts and clients. They’re responsible for managing relationships with clients and supervising subordinates, like Account executives. Their main goal is to provide exceptional client experience and increase customer satisfaction. Often, Account Directors have their account personnel that helps in client relationship building.

This Account Director job description example includes the list of most important Account Director duties and responsibilities as shown below. It can be modified to fit the specific Account Director profile you're trying to fill as a recruiter or job seeker.

Account Director Duties and Responsibilities

Account Director job description should contain a variety of functions and roles including:

  • Create detailed sales business plans 
  • Set and manage sales goals and quotas
  • Manage the entire sales cycle
  • Assist in finding prospects and leads
  • Identify new sales opportunities
  • Provide professional after-sales support
  • Respond to complaints and manage issues to ensure customer success and satisfaction
  • Prepare and present reports on KPIs
  • Build strong client relationships
  • Identify opportunities to up-see and cross-sell
  • Provide customer support when needed
  • Learn new product and services features and benefits

Account Director Requirements / Skills / Qualifications

Account Director job description should include these common skills and qualifications:

  • MA in business administration, sales, marketing or similar relevant field
  • x years of experience as an Account Director or similar role
  • x years of experience in market research
  • Good negotiation skills
  • Outstanding knowledge of MS Office
  • Team player
  • Good time-management skills
  • Great interpersonal and communication skills
  • Enthusiastic and passionate
  • Good knowledge of CRM software
  • Knowledge in Salesforce is a plus
  • Sense of ownership and pride in your performance and its impact on company’s success
  • Critical thinker and problem-solving skills

As a hiring manager, recruiting an ideal Account Director starts with crafting a good job description. Use this Account Director job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of an Account Director may also reference it in preparation for the interview.

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