Sales Supervisor Job Description

What is the job description of a Sales Supervisor? What are the duties and responsibilities of a Sales Supervisor? What does a Sales Supervisor do?

Job description of a Sales Supervisor

A Sales Supervisor supervises and coordinates the daily activities of sales representatives engaged in promoting and selling a product. Sales Supervisors recommend changes to current sales techniques or procedures based on team performance and new selling techniques.

This Sales Supervisor job description example includes the list of most important Sales Supervisor duties and responsibilities as shown below. It can be modified to fit the specific Sales Supervisor profile you're trying to fill as a recruiter or job seeker.

Sales Supervisor Duties and Responsibilities

Sales Supervisor job description should contain a variety of functions and roles including:

  • Organize and coordinate sales representatives schedules
  • Supervise sales representatives and assistants
  • Understand customer needs and offer solutions and support
  • Research potential leads from business directories, web searches, or digital resources
  • Recruit, hire, and train new sales representatives
  • Receive and report on all sales leads
  • Meet all sales quotas and goals
  • Assist sales representatives and team to meet and exceed goals
  • Answer potential customer questions and follow-up call questions
  • Work with sales team when closing sales
  • Track weekly, monthly, and quarterly performance and sales metrics

Sales Supervisor Requirements / Skills / Qualifications

Sales Supervisor job description should include these common skills and qualifications:

  • High school degree or equivalent; Bachelor’s degree in business administration, business, or related field preferred
  • X years’ previous experience in customer support, client services, sales, or a related field
  • Demonstrated and proven sales results
  • Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking merchandise, scheduling with Microsoft Office Suite or similar software
  • In-depth understanding of company services and its position in the market
  • Excellent customer care and focus; ability to assess customers’ needs and provide correct answer, path, troubleshooting, or method for a positive customer experience
  • Focused on customer service
  • Excellent verbal and written communication skills
  • Persuasive and goal-oriented
  • Ability to multitask, prioritize, and manage time efficiently

As a hiring manager, recruiting an ideal Sales Supervisor starts with crafting a good job description. Use this Sales Supervisor job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Sales Supervisor may also reference it in preparation for the interview.