Technical Account Manager Job Description

What is the job description of a Technical Account Manager? What are the duties and responsibilities of a Technical Account Manager? What does a Technical Account Manager do?

Job description of a Technical Account Manager

Technical Account Managers are usually responsible for maintaining relationships with current clients, addressing their technical needs as well as finding opportunities for expanding client database.

This Technical Account Manager job description example includes the list of most important Technical Account Manager duties and responsibilities as shown below. It can be modified to fit the specific Technical Account Manager profile you're trying to fill as a recruiter or job seeker.

Technical Account Manager Duties and Responsibilities

Technical Account Manager job description should contain a variety of functions and roles including:

  • Assist customers’ technical requests and take care of any technical issues 
  • Build strong customer relationships, especially with key customer stakeholders and sponsors
  • Always strive to provide exceptional customer experience
  • Communicate the progress to both internal and external stakeholders
  • Take initiatives in identifying growth opportunities
  • Manage customer expectation and lead them to customer satisfaction
  • Make sure all deliverables arrive in good order, on time, and fulfil customers’ requirements
  • Keep track of key account metrics
  • Collaborate with our team to achieve sustainable growth

Technical Account Manager Requirements / Skills / Qualifications

Technical Account Manager job description should include these common skills and qualifications:

  • Relevant Technical degree such as Engineering
  • A proven track record of Technical Account Management or other relevant experience.
  • Experience in managing multiple stakeholders and projects  
  • Experience and strong knowledge in Microsoft Office
  • Experience in using software for sales such as Salesforce
  • A listener who is customer-oriented and attentive to their needs
  • Critical thinker and problem-solving skills
  • Team player
  • Good time-management skills
  • Great interpersonal and communication skills

As a hiring manager, recruiting an ideal Technical Account Manager starts with crafting a good job description. Use this Technical Account Manager job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Technical Account Manager may also reference it in preparation for the interview.

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