Technical Account Manager CV Sample

Objective

Results-driven Technical Account Manager with 5+ years of experience in managing client relationships and providing technical solutions. Skilled in identifying customer needs, troubleshooting technical issues, and delivering exceptional customer service. Seeking a challenging position in a dynamic organization where I can utilize my technical expertise and account management skills to drive customer satisfaction and business growth.

Education

Bachelor of Science in Computer Science, University of Lagos, Lagos, Nigeria (2010-2014)

Master of Business Administration, Lagos Business School, Lagos, Nigeria (2016-2018)

Professional Experience

Technical Account Manager, XYZ Tech Solutions, Lagos, Nigeria (2018-present)

• Manage a portfolio of key accounts, serving as the primary point of contact for technical inquiries, issue resolution, and relationship management.
• Collaborate with cross-functional teams, including sales, engineering, and product development, to ensure successful implementation and delivery of technical solutions.
• Proactively identify opportunities to upsell and cross-sell products and services, resulting in a 20% increase in revenue from existing accounts.
• Provide technical guidance and support to clients, conducting product demonstrations, training sessions, and troubleshooting complex technical issues.
• Develop and maintain strong relationships with key stakeholders, including C-level executives, to understand their business objectives and align technical solutions accordingly.

Technical Support Engineer, ABC Tech Services, Lagos, Nigeria (2014-2018)

• Provided technical support to clients, troubleshooting hardware and software issues, and resolving technical problems in a timely manner.
• Collaborated with the sales team to identify customer needs and recommend appropriate technical solutions, resulting in a 15% increase in customer satisfaction.
• Conducted product training sessions for clients, ensuring they have a thorough understanding of the features and functionalities of the products.
• Documented and tracked customer issues and resolutions using a CRM system, ensuring accurate and up-to-date records.

Skills

• Technical Account Management
• Customer Relationship Management
• Technical Troubleshooting
• Product Demonstrations
• Cross-functional Collaboration
• Upselling and Cross-selling
• Client Relationship Building
• Problem Solving
• Communication Skills

Certifications

• ITIL Foundation Certification
• Microsoft Certified: Azure Solutions Architect Expert

References

Available upon request