Technical Account Manager Duties & Responsibilities

The role and function of a Technical Account Manager includes the following duties and responsibilities:

  • Assist customers’ technical requests and take care of any technical issues 
  • Build strong customer relationships, especially with key customer stakeholders and sponsors
  • Always strive to provide exceptional customer experience
  • Communicate the progress to both internal and external stakeholders
  • Take initiatives in identifying growth opportunities
  • Manage customer expectation and lead them to customer satisfaction
  • Make sure all deliverables arrive in good order, on time, and fulfil customers’ requirements
  • Keep track of key account metrics
  • Collaborate with our team to achieve sustainable growth

Note that this is not an exhaustive list of Technical Account Manager duties and responsibilities. Job functions for specific Technical Account Manager roles may vary, depending on the industry and type of employer.

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