Key Account Manager Job Description

What is the job description of a Key Account Manager? What are the duties and responsibilities of a Key Account Manager? What does a Key Account Manager do?

Job description of a Key Account Manager

Key Account Managers sustain and nurture solid relationships with key clients that generate the most income for a particular company.

This Key Account Manager job description example includes the list of most important Key Account Manager duties and responsibilities as shown below. It can be modified to fit the specific Key Account Manager profile you're trying to fill as a recruiter or job seeker.

Key Account Manager Duties and Responsibilities

Key Account Manager job description should contain a variety of functions and roles including:

  • Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives 
  • Research key customer wants and needs 
  • Suggest solutions that answer clients needs and wants
  • Ensure the ordered products are delivered in a timely manner
  • Serve as contact point for key customers and internal teams
  • Measure, track and analyze key account metrics
  • Create reports for upper management
  • Keep abreast with industry and market trends and best practices
  • Resolve customers' complaints in an effective and respectful way
  • Gather, report and communicate customers' feedback on service, technology and product delivery
  • Research and source new potential clients

Key Account Manager Requirements / Skills / Qualifications

Key Account Manager job description should include these common skills and qualifications:

  • MA in business administration, sales or similar relevant field
  • Previous working experience as Key Account Manager for (x) year(s)
  • Experience in sales and customer services will be an advantage
  • Ability to prioritize and meet critical deadlines
  • Problem-solving and negotiation aptitude
  • Outstanding communication and interpersonal skills
  • Aptitude in networking and building relationships 
  • Excellent time and project management skills

As a hiring manager, recruiting an ideal Key Account Manager starts with crafting a good job description. Use this Key Account Manager job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Key Account Manager may also reference it in preparation for the interview.

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