Sales Support Specialist Job Description

What is the job description of a Sales Support Specialist? What are the duties and responsibilities of a Sales Support Specialist? What does a Sales Support Specialist do?

Job description of a Sales Support Specialist

Sales Support Specialist are responsible for providing support to the sales team and customers during the sales process. They help customers resolve sales-related issues in a timely manner, generally providing real-time support.

This Sales Support Specialist job description example includes the list of most important Sales Support Specialist duties and responsibilities as shown below. It can be modified to fit the specific Sales Support Specialist profile you're trying to fill as a recruiter or job seeker.

Sales Support Specialist Duties and Responsibilities

Sales Support Specialist job description should contain a variety of functions and roles including:

  • Plan, implement and manage sales educational workshops
  • Identify bottlenecks in the sales process
  • Suggest solutions in a timely manner
  • Identify labor with needs, strengths and weaknesses
  • Identify needs for sales skills improvement
  • Set objectives and KPIs
  • Set up and monitor sales processes
  • Serve as advisor to our employees by answering all of their sales related questions and concerns
  • Evaluate strengths and weaknesses to identify training needs
  • Oversee sales training material and suggest improvements
  • Stay up-to-date with latest sales trends and best practices

Sales Support Specialist Requirements / Skills / Qualifications

Sales Support Specialist job description should include these common skills and qualifications:

  • B.Sc in Business or relevant field
  • Additional certification in training is a plus
  • x years of experience as a Sales Support Specialist or similar role
  • x years of experience in sales
  • Proficiency in MS Office
  • Understanding of sales process, preferably with customer service experience
  • Sense of ownership and pride in your performance and its impact on company’s success
  • Critical thinker and problem-solving skills
  • Team player
  • Good time-management skills
  • Great interpersonal and communication skills

As a hiring manager, recruiting an ideal Sales Support Specialist starts with crafting a good job description. Use this Sales Support Specialist job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Sales Support Specialist may also reference it in preparation for the interview.