Key Account Manager Interview Questions & Answers

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Key Account Managers sustain and nurture solid relationships with key clients that generate the most income for a particular company.

Whether you're a job seeker preparing to be interviewed for the role of Key Account Manager or an employer preparing to interview candidates for Key Account Manager position, these Key Account Manager interview questions will help you prepare yourself for the job interview session.

Key Account Manager Interview Questions

Below are a list of some skill-based Key Account Manager interview questions.

1. Are you familiar with Salesforce.com? What other CRM software have you used?
2. What are the main duties of a Key Account Manager, from finding a new client to closing the deal?
3. What information do you need before contacting a new client for the first time?
4. Can you give me an example of a time when you had to manage a difficult client relationship?
5. How often do you prepare progress reports for your manager? How do you do it? What information do you need to do it?
6. What do you think is the most important skill for a key account manager to possess?
7. If a long-term key client informed you they’re considering ending our business relationship, how would you turn them around?
8. How does the key account management role differ from other sales and marketing roles?
9. You’re about to close the deal with an important client, but this will result in losing an existing smaller client who is a competitor to the potential new one. How would you handle this?
10. Describe your portfolio of clients from your previous job as a key account manager.
11. Tell me about your most successful (end-to-end) project so far.
12. Have you ever made a mistake that cost you a customer? What did you learn from that experience?
13. As a key account manager, what do you think is the best way to build trust with a client?
14. What advice would you give a new Account Manager on dealing with customer complaints?
15. As a key account manager, how comfortable are you with using digital marketing tools and platforms?
16. Where would you turn to for new sales opportunities in our industry if you were required to increase revenue by X% in a year?
17. What resources do you use to stay up-to-date on industry changes?
18. What steps do you take to ensure you build strong relationships with key clients? Do you prefer in-person, email or phone communication? Why?

Key Account Manager Interview Questions and Answers

Every interview is different and the questions may vary. However, there are lots of general questions that get asked at every interview.

Below are some common questions you'd expect during Key Account Manager interviews. Click on each question to see how to answer them.

1. Why Do You Want To Leave Your Current Job?
2. What is Your Greatest Strength?
3. Tell Me About Yourself
4. Why Do You Want This Job?
5. Are You a Leader or a Follower?
6. What Is Your Greatest Accomplishment?
7. What is Your Salary Expectation?
8. Do You Have Any Questions for Us?
9. Why Should We Hire You?
10. What is Your Greatest Weakness?

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