Telesales Representative Job Description

What is the job description of a Telesales Representative? What are the duties and responsibilities of a Telesales Representative? What does a Telesales Representative do?

Job description of a Telesales Representative

Telesales Representatives are sales representatives responsible for reaching out to potential clients and customers over the telephone.

This Telesales Representative job description example includes the list of most important Telesales Representative duties and responsibilities as shown below. It can be modified to fit the specific Telesales Representative profile you're trying to fill as a recruiter or job seeker.

Telesales Representative Duties and Responsibilities

Telesales Representative job description should contain a variety of functions and roles including:

  • Reach out to existing and potential customers to present our product and service offering
  • Learn details about our product and service offerings
  • Address any questions or issues customers may have  
  • Communicate with customers to understand their requirements and need
  • Offer solutions based on clients needs and capabilities
  • Track and document calls and sales
  • Update client records 
  • Prepare and present achievements and KIPs
  • Direct prospects and leads to the sales team 
  • Keep an updated customer database
  • Measure identified KPIs
  • Always strive towards meeting sales quota 

Telesales Representative Requirements / Skills / Qualifications

Telesales Representative job description should include these common skills and qualifications:

  • High school diploma
  • BSc/BA is a plus
  • x years of experience as Telesales Representative or similar customer service or sales role
  • Proven record of met quota 
  • Good time-management skills
  • Great interpersonal, communication, presentation and negotiation skills
  • Good negotiation skills 
  • Hand on experience with sales tools such as CRM software
  • Ability and willingness to learn about products and services specifications and benefits
  • Patient and friendly personality
  • Team player

As a hiring manager, recruiting an ideal Telesales Representative starts with crafting a good job description. Use this Telesales Representative job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Telesales Representative may also reference it in preparation for the interview.