Telesales Representative Interview Questions & Answers

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Telesales Representatives are sales representatives responsible for reaching out to potential clients and customers over the telephone.

Whether you're a job seeker preparing to be interviewed for the role of Telesales Representative or an employer preparing to interview candidates for Telesales Representative position, these Telesales Representative interview questions will help you prepare yourself for the job interview session.

Telesales Representative Interview Questions

Below are a list of some skill-based Telesales Representative interview questions.

1. Here is a script that can be used during a call. What do you like about it and what would you change?
2. If a customer interrupts your script, how would you proceed?
3. Choose one of our products and sell it to me
4. How would you engage a customer's immediate attention on the phone?
5. If you needed to put a prospect on hold, what would you do to avoid upsetting them?
6. What information should you gather from a customer who is willing to make a purchase?
7. Walk me through a call assuming the prospect is moderately interested
8. What is your experience in sales/customer service?
9. What telecom technologies have you used in the past?
10. Sometimes Telesales Representatives are faced with suspiciousness. How do you overcome this barrier?
11. Have you ever had to deal with an aggressive prospect? How did you handle it?
12. What was the most successful sale you made in your previous job as a Telesales Representative?
13. As a Telesales Representative, have you ever implemented a change that resulted in higher sales?
14. Have you ever made a mistake during a call? What did you learn?
15. Have you ever had to call someone more than once to make a sale?
16. What is the difference between telesales and telemarketing?
17. What do you have to say when answering a call?
18. What factors, in your opinion, are more likely to close a deal?
19. How do you deal with rejection?
20. What do you know of our company’s products?
21. In telemarketing you don’t have the benefit of face-to-face contact. How can you fill this gap?
22. Have you worked with quotas? Did you manage to meet them?
23. Do you like making cold calls?
24. What is it about selling remotely that interests you as a Telesales Representative?
25. What special skills do you think are required to sell over the phone?
26. What is the difference between B2B and B2C? How does each concept change how you approach a prospect?
27. How do you engage the prospect’s attention?

Telesales Representative Interview Questions and Answers

Every interview is different and the questions may vary. However, there are lots of general questions that get asked at every interview.

Below are some common questions you'd expect during Telesales Representative interviews. Click on each question to see how to answer them.

1. Why Do You Want To Leave Your Current Job?
2. What is Your Greatest Strength?
3. Tell Me About Yourself
4. Why Do You Want This Job?
5. Are You a Leader or a Follower?
6. What Is Your Greatest Accomplishment?
7. What is Your Salary Expectation?
8. Do You Have Any Questions for Us?
9. Why Should We Hire You?
10. What is Your Greatest Weakness?

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