Telesales Representative Duties & Responsibilities

The role and function of a Telesales Representative includes the following duties and responsibilities:

  • Reach out to existing and potential customers to present our product and service offering
  • Learn details about our product and service offerings
  • Address any questions or issues customers may have  
  • Communicate with customers to understand their requirements and need
  • Offer solutions based on clients needs and capabilities
  • Track and document calls and sales
  • Update client records 
  • Prepare and present achievements and KIPs
  • Direct prospects and leads to the sales team 
  • Keep an updated customer database
  • Measure identified KPIs
  • Always strive towards meeting sales quota 

Note that this is not an exhaustive list of Telesales Representative duties and responsibilities. Job functions for specific Telesales Representative roles may vary, depending on the industry and type of employer.