Inside Sales Executive Job Description

What is the job description of an Inside Sales Executive? What are the duties and responsibilities of an Inside Sales Executive? What does an Inside Sales Executive do?

Job description of an Inside Sales Executive

Inside Sales Executives interact with potential and existing customers through emails, telephone calls, and live website chats to persuade them to purchase companies' products and services.

This Inside Sales Executive job description example includes the list of most important Inside Sales Executive duties and responsibilities as shown below. It can be modified to fit the specific Inside Sales Executive profile you're trying to fill as a recruiter or job seeker.

Inside Sales Executive Duties and Responsibilities

Inside Sales Executive job description should contain a variety of functions and roles including:

  • Maintaining long-lasting relationships with existing customers through exceptional after-sales service.
  • Actively sourcing new sales opportunities through cold-calling and emailing.
  • Developing in-depth knowledge of product features and benefits.
  • Creating a sales pipeline to accurately reflect the relative placement of sales prospects in the purchasing process.
  • Following up on sales inquiries that are made by potential customers through website chats, emails, and inbound calls.
  • Setting up face-to-face meetings between potential customers and Outside Sales Representatives.
  • Utilizing virtual meetings to build relationships with new customers.
  • Processing customers' purchase orders and liaising with the logistics department to ensure the timely delivery of ordered products.
  • Advising customers on suitable product selection based on their needs and specifications.

Inside Sales Executive Requirements / Skills / Qualifications

Inside Sales Executive job description should include these common skills and qualifications:

  • High school diploma or GED.
  • Bachelor's degree in Business Administration or Management, Marketing, or related field is preferred.
  • Excellent negotiation and consultative sales skills.
  • Effective communication skills.
  • Exceptional customer service skills.
  • Proficiency in all Microsoft Office applications and Customer Relationship Management (CRM) software.
  • Proven sales experience.
  • Strong analytical and problem-solving skills.

As a hiring manager, recruiting an ideal Inside Sales Executive starts with crafting a good job description. Use this Inside Sales Executive job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of an Inside Sales Executive may also reference it in preparation for the interview.