Sales Associate Job Description

What is the job description of a Sales Associate? What are the duties and responsibilities of a Sales Associate? What does a Sales Associate do?

Job description of a Sales Associate

Sales Associates are most commonly found working for retailers who sell clothing, jewelry, office supplies, and sporting goods. Sales Associates greet customers on arrival then assist the customer with any questions they have about the purchase they want to make. They often help the customer with returns, refunds, and resolve common complaints.

This Sales Associate job description example includes the list of most important Sales Associate duties and responsibilities as shown below. It can be modified to fit the specific Sales Associate profile you're trying to fill as a recruiter or job seeker.

Sales Associate Duties and Responsibilities

Sales Associate job description should contain a variety of functions and roles including:

  • Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
  • Operating cash registers, managing financial transactions, and balancing drawers.
  • Achieving established goals.
  • Maintaining an orderly appearance throughout the sales floor.
  • Introducing promotions and opportunities to customers.
  • Cross-selling products to increase purchase amounts.
  • Directing customers to merchandise within the store.
  • Increasing in store sales.
  • Superior product knowledge.

Sales Associate Requirements / Skills / Qualifications

Sales Associate job description should include these common skills and qualifications:

  • An Associate’s degree or high school diploma.
  • Retail sales experience.
  • The ability to read, write, and perform basic math.
  • The ability to stand and walk for extended periods of time.
  • A professional appearance.
  • Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.

As a hiring manager, recruiting an ideal Sales Associate starts with crafting a good job description. Use this Sales Associate job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Sales Associate may also reference it in preparation for the interview.

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