Account Manager Job Description

What is the job description of an Account Manager? What are the duties and responsibilities of an Account Manager? What does an Account Manager do?

Job description of an Account Manager

Account Managers are usually responsible for maintaining relationships with current clients, as well as finding opportunities for expanding client database. 

Besides building long relationships with customers, they have to be able to understand the needs and goals of potential future clients, and use that to introduce company's products and services.

This Account Manager job description example includes the list of most important Account Manager duties and responsibilities as shown below. It can be modified to fit the specific Account Manager profile you're trying to fill as a recruiter or job seeker.

Account Manager Duties and Responsibilities

Account Manager job description should contain a variety of functions and roles including:

  • Build a sustainable key account strategy
  • Answer rot customer' questions and setsquare 
  • Build strong customer relationships with customers 
  • Keep track of key account metrics
  • Communicate the progress to both internal and external stakeholders
  • Take initiatives in identifying growth opportunities
  • Always strive to provide exceptional customer experience
  • Manage customer expectation
  • Always strive towards customer satisfaction
  • Make sure all deliverables arrive in good order, on time, and fulfil customers’ requirements
  • Collaborate with our team to achieve sustainable growth

Account Manager Requirements / Skills / Qualifications

Account Manager job description should include these common skills and qualifications:

  • BSc or BA in business administration, sales or marketing
  • x years of experience as a Account Executive or similar role
  • x years of experience in market research
  • Good negotiation skills
  • Outstanding knowledge of MS Office
  • Good time-management skills
  • Great interpersonal and communication skills
  • Enthusiastic and passionate
  • Good knowledge of CRM software
  • Knowledge in Salesforce is a plus
  • Sense of ownership and pride in your performance and its impact on company’s success
  • Critical thinker and problem-solving skills
  • Team player

As a hiring manager, recruiting an ideal Account Manager starts with crafting a good job description. Use this Account Manager job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of an Account Manager may also reference it in preparation for the interview.

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