Front Desk Representative Duties & Responsibilities

The role and function of a Front Desk Representative includes the following duties and responsibilities:

  • Keep front desk clean, tidy and supplied with all the necessary supplies
  • Greet, communicate with and welcome guests
  • Answer all the customers' questions and address their complaints
  • Make supply orders when needed
  • Monitor and update records and files
  • Monitor and log office expenses and costs
  • Answer all incoming calls, redirect them when needed
  • Receive letters, packages and send them to appropriate destination
  • Prepare and manage outgoing mail 
  • Check, sort and forward emails
  • Monitor office supplies 

Note that this is not an exhaustive list of Front Desk Representative duties and responsibilities. Job functions for specific Front Desk Representative roles may vary, depending on the industry and type of employer.

Related

Front Desk Representative Job description

Front Desk Representative Salary in Nigeria

Front Desk Representative Interview questions

Front Desk Representative Cover letter

Front Desk Representative CV

Front Desk Representative Jobs in Nigeria

Similar job descriptions

Client Services Manager job description

Customer Service Coordinator job description

Customer Service Representative job description

Client Relationship Manager job description

Customer Service Consultant job description

Customer Success Manager job description

Customer Service Associate job description

Customer Service Officer job description

Customer Care Executive job description

Contact Centre Agent job description

Customer Support Representative job description

Relationship Manager job description

Customer Support Executive job description

Customer Service Supervisor job description

Call Center Supervisor job description

Call Center Representative job description

Call Center Customer Service Representative job description

Help Desk Specialist job description

Call Center Executive job description

Telemarketing Executive job description