Front Desk Representative Duties & Responsibilities

The role and function of a Front Desk Representative includes the following duties and responsibilities:

  • Keep front desk clean, tidy and supplied with all the necessary supplies
  • Greet, communicate with and welcome guests
  • Answer all the customers' questions and address their complaints
  • Make supply orders when needed
  • Monitor and update records and files
  • Monitor and log office expenses and costs
  • Answer all incoming calls, redirect them when needed
  • Receive letters, packages and send them to appropriate destination
  • Prepare and manage outgoing mail 
  • Check, sort and forward emails
  • Monitor office supplies 

Note that this is not an exhaustive list of Front Desk Representative duties and responsibilities. Job functions for specific Front Desk Representative roles may vary, depending on the industry and type of employer.

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