Help Desk Specialist Job Description

What is the job description of a Help Desk Specialist? What are the duties and responsibilities of a Help Desk Specialist? What does a Help Desk Specialist do?

Job description of a Help Desk Specialist

Help Desk Specialist is responsible for maintaining customers' relationships with the company, providing answers to customers' questions and other needs related to technical support. They respond to queries, isolate problems, troubleshoot issues, and implement solutions.

This Help Desk Specialist job description example includes the list of most important Help Desk Specialist duties and responsibilities as shown below. It can be modified to fit the specific Help Desk Specialist profile you're trying to fill as a recruiter or job seeker.

Help Desk Specialist Duties and Responsibilities

Help Desk Specialist job description should contain a variety of functions and roles including:

  • Responding to client support queries.
  • Providing support in person, over the phone, or via remote-access.
  • Diagnosing issues with computer software, peripherals, and hardware.
  • Running software diagnostic tools and physically inspecting hardware systems.
  • Talking clients through basic problem-solving processes.
  • Writing training manuals.
  • Following up with clients.
  • Completing support tickets.
  • Providing basic computer training.
  • Installing and upgrading hardware and software systems.

Help Desk Specialist Requirements / Skills / Qualifications

Help Desk Specialist job description should include these common skills and qualifications:

  • Bachelor’s degree in Computer Science, Information Technology or similar field.
  • x years working as a Help Desk Specialist.
  • Advanced knowledge of computer hardware systems, including circuit boards, memory modules, and processors.
  • High-level communication skills.
  • Ability to troubleshoot complex hardware and software issues.
  • Patience and understanding.
  • Knowledge of computer software systems, including databases, office applications, and operating systems.
  • Excellent analytical and diagnostic skills.
  • Advanced knowledge of help desk software and remote-access systems.

As a hiring manager, recruiting an ideal Help Desk Specialist starts with crafting a good job description. Use this Help Desk Specialist job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Help Desk Specialist may also reference it in preparation for the interview.

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