Bilingual Customer Service Representative Job Description

What is the job description of a Bilingual Customer Service Representative? What are the duties and responsibilities of a Bilingual Customer Service Representative? What does a Bilingual Customer Service Representative do?

Job description of a Bilingual Customer Service Representative

Bilingual Customer Service Representatives provide customer service in two stipulated languages. Essential duties include taking phone calls, answering to customer inquiries, translating documents, solving customer issues, and reporting to managers.

This Bilingual Customer Service Representative job description example includes the list of most important Bilingual Customer Service Representative duties and responsibilities as shown below. It can be modified to fit the specific Bilingual Customer Service Representative profile you're trying to fill as a recruiter or job seeker.

Bilingual Customer Service Representative Duties and Responsibilities

Bilingual Customer Service Representative job description should contain a variety of functions and roles including:

  • Memorizing the prices and features of each offering.
  • Confirming customers' language preferences as you assist them.
  • Addressing queries, complaints, and recommendations furnished by customers.
  • Redirecting customers to the pertinent department, if needed.
  • Deferring to management in instances of uncertainty.
  • Monitoring call and mail histories to ensure that all customers have been assisted.
  • Searching for commonalities in customer feedback to inform recommendations regarding our offerings.
  • Administering and receiving customer surveys on occasion.
  • Processing exchanges and refunds in ways congruent with our policies.
  • Providing customers with details of supplementary products or services that may suit their needs.

Bilingual Customer Service Representative Requirements / Skills / Qualifications

Bilingual Customer Service Representative job description should include these common skills and qualifications:

  • High school diploma, GED, or equivalent.
  • Proven experience as a Customer Service Representative, Customer Support Representative, or similar.
  • Experience using both languages in a professional capacity is preferred.
  • Exceptional verbal communication skills in both specified languages.
  • Solid awareness of your skill set and willingness to refer customers for help, as needed.
  • Professional, courteous, and forbearing.
  • Well-groomed and neat in appearance.
  • Computer literate.
  • Ability to craft professional emails.
  • Active listening skills and attention to minutiae.

As a hiring manager, recruiting an ideal Bilingual Customer Service Representative starts with crafting a good job description. Use this Bilingual Customer Service Representative job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Bilingual Customer Service Representative may also reference it in preparation for the interview.

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