What is the job description of a Customer Support Manager? What are the duties and responsibilities of a Customer Support Manager? What does a Customer Support Manager do?
Customer Support Managers lead teams of Customer Support Specialists to ensure that clients receive assistance with the technical aspects of products or services. Customer Support Managers ultimately seek to maximize customer retention, thereby improving the profitability of the company for which they work.
This Customer Support Manager job description example includes the list of most important Customer Support Manager duties and responsibilities as shown below. It can be modified to fit the specific Customer Support Manager profile you're trying to fill as a recruiter or job seeker.
Customer Support Manager job description should contain a variety of functions and roles including:
Customer Support Manager job description should include these common skills and qualifications:
As a hiring manager, recruiting an ideal Customer Support Manager starts with crafting a good job description. Use this Customer Support Manager job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.
Job seekers interviewing for the role of a Customer Support Manager may also reference it in preparation for the interview.
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