Telemarketing Executive Job Description

What is the job description of a Telemarketing Executive? What are the duties and responsibilities of a Telemarketing Executive? What does a Telemarketing Executive do?

Job description of a Telemarketing Executive

Telemarketing Executives usually operate from call centers, where they direct and supervise the duties of Telemarketers. Telemarketing Executives also set and communicate quotas on a regular basis.

This Telemarketing Executive job description example includes the list of most important Telemarketing Executive duties and responsibilities as shown below. It can be modified to fit the specific Telemarketing Executive profile you're trying to fill as a recruiter or job seeker.

Telemarketing Executive Duties and Responsibilities

Telemarketing Executive job description should contain a variety of functions and roles including:

  • Creating achievable sales goals that grow progressively larger over time.
  • Informing staff of individual and overall sales targets to promote accountability within the team.
  • Assigning shifts in accordance with the target market's availability.
  • Freeing the workplace from noise and other interruptions that could distract staff and clients.
  • Performing regular checks on telephone connections to ensure that these work perfectly.
  • Reporting on salient achievements and impediments.
  • Updating customers' details on our database, and then sharing this information with staff.
  • Tending to highly technical or serious questions and complaints.
  • Training new hires and monitoring current staff to ensure consistency in performance.

Telemarketing Executive Requirements / Skills / Qualifications

Telemarketing Executive job description should include these common skills and qualifications:

  • High school diploma or equivalent.
  • Completion of a Marketing-related training program is ideal.
  • Experience as a Telemarketing Executive within the industry.
  • Ability to conceptualize, communicate, and fulfill visions.
  • Top-notch leadership, mentorship, and capacity development abilities.
  • Capacity to remain respectful, particularly when speaking to disgruntled customers.
  • Considerable experience as a Telemarketer prior to your promotion.
  • Knowledge of all pertinent consumer rights and responsibilities.
  • Excellent communication, both written and verbal.

As a hiring manager, recruiting an ideal Telemarketing Executive starts with crafting a good job description. Use this Telemarketing Executive job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Telemarketing Executive may also reference it in preparation for the interview.

Related

Telemarketing Executive Interview questions

Telemarketing Executive Salary in Nigeria

Telemarketing Executive Cover letter

Telemarketing Executive CV

Telemarketing Executive Jobs in Nigeria

Similar job descriptions

Customer Service Manager job description

Service Manager job description

Customer Support Representative job description

Bilingual Customer Service Representative job description

Call Center Manager job description

IT Help Desk Technician job description

Contact Centre Agent job description

Customer Service Associate job description

Customer Service Specialist job description

Client Service Executive job description

Customer Service Supervisor job description

Customer Service Representative job description

Customer Service Coordinator job description

IT Technical Support job description

Customer Support Manager job description

Help Desk Manager job description

Client Services Manager job description

Field Service Representative job description

Customer Service Officer job description

Customer Care Executive job description


View latest jobs in Nigeria today