Customer Service Coordinator Job Description

What is the job description of a Customer Service Coordinator? What are the duties and responsibilities of a Customer Service Coordinator? What does a Customer Service Coordinator do?

Job description of a Customer Service Coordinator

A Customer Service Coordinator manages a team of customer service employees, and ensures that the team complies with the policies and procedures of the organization. Customer Service Coordinators maintain the positive image, brand, and reputation of the organization.

This Customer Service Coordinator job description example includes the list of most important Customer Service Coordinator duties and responsibilities as shown below. It can be modified to fit the specific Customer Service Coordinator profile you're trying to fill as a recruiter or job seeker.

Customer Service Coordinator Duties and Responsibilities

Customer Service Coordinator job description should contain a variety of functions and roles including:

  • Managing a team of customer service employees.
  • Maintaining compliance with policies and procedures.
  • Offering excellent customer service.
  • Displaying extensive product knowledge.
  • Handling customer complaints brought to your attention.
  • Conducting regular training sessions with the team.
  • Motivating the team to perform at their best.
  • Overseeing the work of every employee in your team.
  • Promoting the vision of the organization.
  • Conducting quality assurance surveys with customers and reporting findings to the staff.

Customer Service Coordinator Requirements / Skills / Qualifications

Customer Service Coordinator job description should include these common skills and qualifications:

  • National Diploma in Administration or similar.
  • Minimum of 2 years’ experience.
  • Computer literate.
  • Management skills.
  • Excellent interpersonal and communication skills.

As a hiring manager, recruiting an ideal Customer Service Coordinator starts with crafting a good job description. Use this Customer Service Coordinator job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Customer Service Coordinator may also reference it in preparation for the interview.