Front Desk Representative Job Description

What is the job description of a Front Desk Representative? What are the duties and responsibilities of a Front Desk Representative? What does a Front Desk Representative do?

Job description of a Front Desk Representative

Front Desk Representatives undertake all receptionist and clerical duties at the desk of a company's main entrance. Front Desk Representatives are the “face” of the company for all visitors and will be responsible for the compay's first impression.

Some of their duties include answering customer questions, offering customer support, guiding and advising customers, keeping the front office clean and representative, following the agendas and scripts.

This Front Desk Representative job description example includes the list of most important Front Desk Representative duties and responsibilities as shown below. It can be modified to fit the specific Front Desk Representative profile you're trying to fill as a recruiter or job seeker.

Front Desk Representative Duties and Responsibilities

Front Desk Representative job description should contain a variety of functions and roles including:

  • Keep front desk clean, tidy and supplied with all the necessary supplies
  • Greet, communicate with and welcome guests
  • Answer all the customers' questions and address their complaints
  • Make supply orders when needed
  • Monitor and update records and files
  • Monitor and log office expenses and costs
  • Answer all incoming calls, redirect them when needed
  • Receive letters, packages and send them to appropriate destination
  • Prepare and manage outgoing mail 
  • Check, sort and forward emails
  • Monitor office supplies 

Front Desk Representative Requirements / Skills / Qualifications

Front Desk Representative job description should include these common skills and qualifications:

  • High School diploma; any additional diploma will be considered as advantage
  • x years of experience as Front Desk Representative or similar role
  • Hands on experience with office machines (for example fax, printer etc.)
  • In-depth knowledge of office management and bookkeeping
  • Team player
  • Good time-management skills
  • Great interpersonal and communication skills
  • Customer-oriented mindest
  • Excellent knowledge of MS Office (especially Excel and Word)
  • Sense of ownership and pride in your performance and its impact on company’s success
  • Critical thinker and problem-solving skills

As a hiring manager, recruiting an ideal Front Desk Representative starts with crafting a good job description. Use this Front Desk Representative job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Front Desk Representative may also reference it in preparation for the interview.

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