Relationship Manager Job Description

What is the job description of a Relationship Manager? What are the duties and responsibilities of a Relationship Manager? What does a Relationship Manager do?

Job description of a Relationship Manager

Relationship Managers build strong relationships with customers and business clients. They seek out new business opportunities, advise clients on product/service solutions that meet their needs and resolve any issues or complaints.

This Relationship Manager job description example includes the list of most important Relationship Manager duties and responsibilities as shown below. It can be modified to fit the specific Relationship Manager profile you're trying to fill as a recruiter or job seeker.

Relationship Manager Duties and Responsibilities

Relationship Manager job description should contain a variety of functions and roles including:

  • Maintaining a deep knowledge of company products and services.
  • Building and maintaining strong relationships with prospective and existing clients.
  • Researching and pursuing new business opportunities.
  • Upselling and cross-selling products/services to clients.
  • Resolving complaints and issues efficiently and in a timely manner.
  • Meeting sales/revenue targets.
  • Ensuring client satisfaction.
  • Identifying clients' needs and requirements and proposing suitable solutions.
  • Providing clients with comprehensive product/service consultations and guiding their decision-making process.

Relationship Manager Requirements / Skills / Qualifications

Relationship Manager job description should include these common skills and qualifications:

  • Degree in management, marketing, communication, or a similar field.
  • Experience as a Relationship Manager, in customer service, or a similar role.
  • Good conflict resolution and problem-solving skills.
  • Leadership and team management skills.
  • Customer-oriented.
  • Ability to build and maintain strong client and business relationships.
  • Proficiency in Microsoft Office and CRM software.
  • Excellent communication and interpersonal skills.

As a hiring manager, recruiting an ideal Relationship Manager starts with crafting a good job description. Use this Relationship Manager job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Relationship Manager may also reference it in preparation for the interview.

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