Customer Service Specialist job description

Job description of a Customer Service Specialist

Customer Service Specialists process complaints and issues related to products or services. They help customers complete purchases, upgrades, and returns, and frequently provide advice and technical assistance as well.

This Customer Service Specialist job description example includes the list of most important Customer Service Specialist duties and responsibilities as shown below. It can be modified to fit the specific Customer Service Specialist profile you're trying to fill as a recruiter or job seeker.

Customer Service Specialist Duties and Responsibilities

Customer Service Specialist job description should contain a variety of functions and roles including:

Promptly responding to customer queries via email, live chat, video, phone, and social media channels.
Immediately escalating serious complaints or issues that you are not equipped to deal with.
Liaising with colleagues or managers to find the best solutions to customers’ issues.
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Familiarizing yourself with new products and services as they are introduced.
Attending workshops and meetings as required.
Providing training to new customer service agents.
Respecting client confidentiality at all times.
Maintaining a polite, helpful, and professional manner at all times.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.

Customer Service Specialist Requirements / Skills / Qualifications

Customer Service Specialist job description should include these common skills and qualifications:

High school diploma or GED.
Bachelor’s degree in Business, Communications, or a related field may be advantageous.
Practical experience with help desk software, such as Zendesk, and CRM software, such as Salesforce Sales Cloud, may be required.
The ability to speak a second language may be advantageous.
A positive attitude and the ability to build relationships with clients.
The flexibility to work irregular hours, when required.
Superb written and verbal communication skills.
Previous experience in a customer service role is preferred.
The ability to respond appropriately under pressure.
Sound judgment and excellent problem-solving skills.

As a hiring manager, recruiting an ideal Customer Service Specialist starts with crafting a good job description. Use this Customer Service Specialist job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Customer Service Specialist may also reference it in preparation for the interview.

Customer Service Specialist Job Description

Job description of a Customer Service Specialist

Customer Service Specialist Duties and Responsibilities

Customer Service Specialist Requirements / Skills / Qualifications

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