Client Relationship Manager Job Description

What is the job description of a Client Relationship Manager? What are the duties and responsibilities of a Client Relationship Manager? What does a Client Relationship Manager do?

Job description of a Client Relationship Manager

Client Relationship Managers are responsible for building and maintaining good relationships with clients by listening to complaints or concerns and resolving them.

This Client Relationship Manager job description example includes the list of most important Client Relationship Manager duties and responsibilities as shown below. It can be modified to fit the specific Client Relationship Manager profile you're trying to fill as a recruiter or job seeker.

Client Relationship Manager Duties and Responsibilities

Client Relationship Manager job description should contain a variety of functions and roles including:

  • Collect client feedback about their experience.
  • Meet with clients to establish their needs.
  • Develop relationships with clients and key personnel.
  • Elevate complaints and feedback to the relevant departments.

Client Relationship Manager Requirements / Skills / Qualifications

Client Relationship Manager job description should include these common skills and qualifications:

  • A degree in Business Management or a related field.
  • Prior experience with customer service.
  • Excellent interpersonal skills.
  • Ability to network and build relationships.

As a hiring manager, recruiting an ideal Client Relationship Manager starts with crafting a good job description. Use this Client Relationship Manager job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Client Relationship Manager may also reference it in preparation for the interview.