What is the job description of a Customer Service Representative? What are the duties and responsibilities of a Customer Service Representative? What does a Customer Service Representative do?
Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
This Customer Service Representative job description example includes the list of most important Customer Service Representative duties and responsibilities as shown below. It can be modified to fit the specific Customer Service Representative profile you're trying to fill as a recruiter or job seeker.
Customer Service Representative job description should contain a variety of functions and roles including:
Customer Service Representative job description should include these common skills and qualifications:
As a hiring manager, recruiting an ideal Customer Service Representative starts with crafting a good job description. Use this Customer Service Representative job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.
Job seekers interviewing for the role of a Customer Service Representative may also reference it in preparation for the interview.
Engagement Manager job description
Customer Support Executive job description
Client Relationship Manager job description
Field Service Representative job description
Customer Service Coordinator job description
Service Manager job description
IT Help Desk Technician job description
Call Center Manager job description
Relationship Manager job description
Call Center Customer Service Representative job description
Customer Service Supervisor job description
Customer Support Representative job description
Contact Centre Agent job description
Customer Experience Officer job description
Telemarketing Executive job description
Bilingual Customer Service Representative job description
Front Desk Representative job description
Customer Support Manager job description