Customer Support Executive Requirements, Skills & Qualifications

The following common skills and qualifications are required of a Customer Support Executive:

  • A bachelor’s degree in Administration or related field.
  • A minimum of 3 years' experience.
  • Knowledge of CRM systems.
  • Computer skills.
  • Knowledge of mediation and conflict resolution techniques is preferable.
  • Excellent interpersonal and written and oral communication skills.
  • Ability to lead a team.

Note that this is not an exhaustive list of Customer Support Executive skill, qualifications and experience. Job requirements for specific Customer Support Executive roles may vary, depending on the industry and type of employer.

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