Customer Service Associate Job Description

What is the job description of a Customer Service Associate? What are the duties and responsibilities of a Customer Service Associate? What does a Customer Service Associate do?

Job description of a Customer Service Associate

A Customer Service Associate, also known as Customer Service Representative, maintain adequate company and product knowledge to assist customers with inquiries related to a company’s products and services.

This Customer Service Associate job description example includes the list of most important Customer Service Associate duties and responsibilities as shown below. It can be modified to fit the specific Customer Service Associate profile you're trying to fill as a recruiter or job seeker.

Customer Service Associate Duties and Responsibilities

Customer Service Associate job description should contain a variety of functions and roles including:

  • Attending training sessions to grow knowledge of product and to develop customer service skills.
  • Resolving phone, walk-in, mail, fax, and email customer inquiries.
  • Contacting customers to give them accurate feedback on the progress of their inquiries.
  • Providing outstanding customer service.
  • Updating customer information as required.
  • Maintaining confidentiality of information.
  • Processing and logging incoming calls into CRM system.
  • Identifying customer needs.
  • Forwarding and escalating inquiries to relevant individuals and departments.

Customer Service Associate Requirements / Skills / Qualifications

Customer Service Associate job description should include these common skills and qualifications:

  • High School Diploma, GED, or suitable equivalent.
  • Customer service experience, preferably in related field.
  • Successful completion of provided training.
  • Proficient computer skills.
  • Outstanding communication skills, both verbal and written.
  • Strong people skills.
  • Ability to sit at a desk for extended periods.
  • Experience with CRM preferrred.
  • Proficient with MS Office suites.
  • Excellent phone etiquette.

As a hiring manager, recruiting an ideal Customer Service Associate starts with crafting a good job description. Use this Customer Service Associate job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Customer Service Associate may also reference it in preparation for the interview.

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