Customer Service Associate Requirements, Skills & Qualifications

The following common skills and qualifications are required of a Customer Service Associate:

  • High School Diploma, GED, or suitable equivalent.
  • Customer service experience, preferably in related field.
  • Successful completion of provided training.
  • Proficient computer skills.
  • Outstanding communication skills, both verbal and written.
  • Strong people skills.
  • Ability to sit at a desk for extended periods.
  • Experience with CRM preferrred.
  • Proficient with MS Office suites.
  • Excellent phone etiquette.

Note that this is not an exhaustive list of Customer Service Associate skill, qualifications and experience. Job requirements for specific Customer Service Associate roles may vary, depending on the industry and type of employer.

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