Retail Associate Job Description

What is the job description of a Retail Associate? What are the duties and responsibilities of a Retail Associate? What does a Retail Associate do?

Job description of a Retail Associate

Retail Associates, also known as Retail Sales Associates, assist customers in finding and selecting the right items, providing recommendations, cashing out, and administering returns.

This Retail Associate job description example includes the list of most important Retail Associate duties and responsibilities as shown below. It can be modified to fit the specific Retail Associate profile you're trying to fill as a recruiter or job seeker.

Retail Associate Duties and Responsibilities

Retail Associate job description should contain a variety of functions and roles including:

  • Greeting customers and offering assistance.
  • Answering customer questions and concerns.
  • Maintaining a clean and organized retail environment.
  • Assisting with stock management.
  • Arranging merchandise on shelves and displays.
  • Providing customers with detailed product information and recommendations.
  • Advising customers about member benefits, promotions, and sales.
  • Totaling purchases and processing cash, check, and credit card payments.
  • Processing exchanges, returns, and refunds according to company policies.

Retail Associate Requirements / Skills / Qualifications

Retail Associate job description should include these common skills and qualifications:

  • High school diploma/GED.
  • Previous retail experience is beneficial.
  • Computer literate and basic math skills.
  • Available to work on weekends and holidays.
  • Excellent customer service skills.
  • Good communication and interpersonal skills.

As a hiring manager, recruiting an ideal Retail Associate starts with crafting a good job description. Use this Retail Associate job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Retail Associate may also reference it in preparation for the interview.