Mystery Shopper Job Description

What is the job description of a Mystery Shopper? What are the duties and responsibilities of a Mystery Shopper? What does a Mystery Shopper do?

Job description of a Mystery Shopper

Mystery Shoppers pose as regular customers in order to gauge and report on the quality of products, customer service, and environment of the stores to which they are assigned.

This Mystery Shopper job description example includes the list of most important Mystery Shopper duties and responsibilities as shown below. It can be modified to fit the specific Mystery Shopper profile you're trying to fill as a recruiter or job seeker.

Mystery Shopper Duties and Responsibilities

Mystery Shopper job description should contain a variety of functions and roles including:

  • Traveling to assigned store locations.
  • Remaining discreet while you pose as a regular customer.
  • Interacting with employees over the phone and in person to gauge customer service.
  • Inspecting the store's environment to detect possible concerns and areas for improvement.
  • Purchasing random and specific items to assess product quality.
  • Retaining receipts as proof of purchase for later reimbursement.
  • Completing and submitting a written report detailing the shopping experience after each store visit.
  • Disclosing competing interests, including prior loyalty to or dislike of particular stores or products.
  • Logging hours worked.
  • Storing copies of completed assignments.

Mystery Shopper Requirements / Skills / Qualifications

Mystery Shopper job description should include these common skills and qualifications:

  • High school diploma or equivalent.
  • Excellent verbal and written communication.
  • Attentive to detail.
  • Ability to conduct duties discreetly and impartially.
  • Outstanding memorization abilities.
  • Organized, flexible disposition.

As a hiring manager, recruiting an ideal Mystery Shopper starts with crafting a good job description. Use this Mystery Shopper job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Mystery Shopper may also reference it in preparation for the interview.

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