Retail Associate Duties & Responsibilities

The role and function of a Retail Associate includes the following duties and responsibilities:

  • Greeting customers and offering assistance.
  • Answering customer questions and concerns.
  • Maintaining a clean and organized retail environment.
  • Assisting with stock management.
  • Arranging merchandise on shelves and displays.
  • Providing customers with detailed product information and recommendations.
  • Advising customers about member benefits, promotions, and sales.
  • Totaling purchases and processing cash, check, and credit card payments.
  • Processing exchanges, returns, and refunds according to company policies.

Note that this is not an exhaustive list of Retail Associate duties and responsibilities. Job functions for specific Retail Associate roles may vary, depending on the industry and type of employer.

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