Shop Manager Job Description

What is the job description of a Shop Manager? What are the duties and responsibilities of a Shop Manager? What does a Shop Manager do?

Job description of a Shop Manager

A Shop Manager, also known as Retail manager or Store manager, is the person ultimately responsible for the day-to-day operations (or management) of a retail store.

This Shop Manager job description example includes the list of most important Shop Manager duties and responsibilities as shown below. It can be modified to fit the specific Shop Manager profile you're trying to fill as a recruiter or job seeker.

Shop Manager Duties and Responsibilities

Shop Manager job description should contain a variety of functions and roles including:

  • Hiring, training, supervising, and evaluating employees.
  • Preparing employee work schedules.
  • Addressing employee disputes, questions, and concerns.
  • Ensuring all staff adhere to safety standards, company policies, and procedures.
  • Managing and accounting for all money-handling procedures.
  • Ordering, recording, and managing inventory.
  • Ensuring the shop is adequately stocked, clean, and visually appealing.
  • Motivating employees to reach sales goals and provide excellent customer service.
  • Handling customer complaints.

Shop Manager Requirements / Skills / Qualifications

Shop Manager job description should include these common skills and qualifications:

  • High school diploma/GED required.
  • Degree in business administration or a related field preferred.
  • Good interpersonal and conflict resolution skills.
  • Basic knowledge of accounting.
  • Strong customer focus and decision-making skills.
  • Previous experience in a management or retail position.
  • Strong leadership and management skills.
  • Excellent communication skills, both verbal and written.

As a hiring manager, recruiting an ideal Shop Manager starts with crafting a good job description. Use this Shop Manager job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Shop Manager may also reference it in preparation for the interview.

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