Help Desk Manager Requirements, Skills & Qualifications

The following common skills and qualifications are required of a Help Desk Manager:

  • BSc. degree in Computer Science
  • BSc. in Business field and experience in IT
  • x years of experience as a Help Desk Manager or similar role
  • x years of experience with help desk management
  • Critical thinker
  • Attention to details
  • Excellent written and verbal communications skills
  • Good leadership skills
  • Customer-centic
  • Problem solver

Note that this is not an exhaustive list of Help Desk Manager skill, qualifications and experience. Job requirements for specific Help Desk Manager roles may vary, depending on the industry and type of employer.

Related

Help Desk Manager Job description

Help Desk Manager Salary in Nigeria

Help Desk Manager Interview questions

Help Desk Manager Cover letter

Help Desk Manager CV

Similar job descriptions

Call Center Executive job description

Customer Support Executive job description

Front Desk Representative job description

Customer Service Manager job description

Call Center Supervisor job description

Relationship Manager job description

IT Help Desk Technician job description

Client Relationship Manager job description

Customer Support Manager job description

Engagement Manager job description

Customer Care Executive job description

Telemarketing Executive job description

Call Center Customer Service Representative job description

Guest Relations Manager job description

Customer Service Consultant job description

Customer Service Associate job description

Call Center Agent job description

Bilingual Customer Service Representative job description

Contact Centre Agent job description

Customer Relationship Manager job description