Front Office Manager Job Description

What is the job description of a Front Office Manager? What are the duties and responsibilities of a Front Office Manager? What does a Front Office Manager do?

Job description of a Front Office Manager

Front office managers are responsible for customer satisfaction and the reception area's seamless functioning. They are responsible for the first and last impressions of a business.

Front office managers also manage the hiring, training and scheduling of front office staff.

This Front Office Manager job description example includes the list of most important Front Office Manager duties and responsibilities as shown below. It can be modified to fit the specific Front Office Manager profile you're trying to fill as a recruiter or job seeker.

Front Office Manager Duties and Responsibilities

Front Office Manager job description should contain a variety of functions and roles including:

  • Keep front desk clean, tidy and supplied with all the necessary supplies
  • Greet, communicate with and welcome guests
  • Keep the office in order
  • Monitor office supplies
  • Place supply orders when necessary
  • Monitor and update records and files
  • Monitor and log office expenses and costs
  • Answer all the customers' questions and address their complaints
  • Answer all incoming calls and redirect them or keep messages
  • Receive letters, packages and send them to appropriate destination
  • Prepare and manage outgoing mail
  • Check, sort and forward emails

Front Office Manager Requirements / Skills / Qualifications

Front Office Manager job description should include these common skills and qualifications:

  • High School diploma; additional qualifications will be a plus
  • x years of experience as Front Office Manager or similar role
  • Knowledge of office machines (e.g. fax, printer etc.)
  • Team player
  • Good time-management skills
  • Great interpersonal and communication skills
  • Customer-centric
  • Knowledge of office management and basic bookkeeping
  • Excellent knowledge of MS Office (especially Excel and Word)
  • Sense of ownership and pride in your performance and its impact on company’s success
  • Critical thinker and problem-solving skills

As a hiring manager, recruiting an ideal Front Office Manager starts with crafting a good job description. Use this Front Office Manager job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Front Office Manager may also reference it in preparation for the interview.

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