Front Office Manager CV Sample

A Front Office Manager plays a crucial role in ensuring the smooth operation of a hotel or resort. They are responsible for managing all front desk operations, including check-in/check-out, reservations, and guest services.

A successful Front Office Manager possesses excellent leadership and customer service skills, as well as the ability to effectively manage a team and handle guest inquiries and complaints.

This comprehensive CV sample for a Front Office Manager showcases the candidate's qualifications, professional experience, and skills, making it an ideal choice for individuals seeking a managerial position in the hospitality industry.

Front Office Manager CV Example

This Front Office Manager CV sample uses a simple format that will guide you in writing a perfect CV for your job applications.

Customize it with your own details and experiences to create a personalized and professional CV/resume. Make sure to highlight your specific achievements and accomplishments that align with the job requirements.

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John Doe

123 Main Street, Lagos, Nigeria

(123) 456-7890 | [email protected]

Objective

Highly motivated and experienced Front Office Manager with a proven track record of delivering exceptional customer service and managing daily operations. Seeking a challenging position in a reputable organization where I can utilize my skills and expertise to contribute to the overall success of the company.

Education

Bachelor of Science in Hospitality Management - University of Lagos, Nigeria (2010)

Diploma in Hotel Management - Lagos State Polytechnic, Nigeria (2008)

Professional Experience

Front Office Manager - ABC Hotel, Lagos, Nigeria (2015 - Present)

Oversee all front desk operations, including check-in/check-out, reservations, and guest services, ensuring smooth and efficient operations.
Train and supervise a team of 15 front desk staff, providing guidance and support to ensure high-quality service delivery.
Develop and implement standard operating procedures (SOPs) to streamline processes and enhance guest satisfaction.
Manage room inventory and rates, maximizing revenue and occupancy through effective yield management strategies.
Resolve guest complaints and issues promptly, ensuring a positive resolution and maintaining customer loyalty.
Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless coordination and guest satisfaction.

Assistant Front Office Manager - XYZ Resort, Abuja, Nigeria (2012 - 2015)

Assisted the Front Office Manager in overseeing daily operations, including guest services, reservations, and staff management.
Supervised a team of 10 front desk staff, providing training and support to ensure exceptional service delivery.
Implemented new reservation system, resulting in improved efficiency and accuracy in booking processes.
Managed guest check-in/check-out procedures, ensuring a smooth and seamless experience for all guests.
Handled guest inquiries and complaints, resolving issues promptly and maintaining high levels of customer satisfaction.

Skills

Excellent leadership and team management abilities
Strong problem-solving and decision-making skills
Exceptional customer service and interpersonal skills
Proficient in hotel management software and reservation systems
Effective communication and organizational skills

References

Available upon request