Front Office Manager Interview Questions & Answers

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Front office managers are responsible for customer satisfaction and the reception area's seamless functioning. They are responsible for the first and last impressions of a business.

Front office managers also manage the hiring, training and scheduling of front office staff.

Whether you're a job seeker preparing to be interviewed for the role of Front Office Manager or an employer preparing to interview candidates for Front Office Manager position, these Front Office Manager interview questions will help you prepare yourself for the job interview session.

Front Office Manager Interview Questions

Below are a list of some skill-based Front Office Manager interview questions.

1. We want to improve our customer service. What would you do to implement improvements?
2. How will you respond to a customer complaining about the service?
3. Describe a time when you went out of your way to assist a customer?
4. Describe your experience using common front office and administrative software.
5. What would you do if a receptionist was consistently late for work?
6. What are some of your past experiences in customer service?
7. How would you handle a situation where multiple employees are arguing in the front office?
8. What is your process for handling employee complaints and concerns?
9. How do you handle an underperforming team member?
10. What do you think is the most important trait for a front office manager to have?
11. If a visitor was looking for someone in the building and you knew where they were, would you let them know or direct them to the front desk?
12. How do you monitor the performance of your team members?
13. What would you do if you suspected one of your employees was stealing from the company?
14. When is it appropriate to let visitors into the building?
15. There is a disagreement between two employees in front of a customer. How do you handle it?
16. How often do you think front office employees should be evaluated?
17. You overhear a receptionist giving the wrong information to a customer. What would you do?
18. How do you manage an irate customer?

Front Office Manager Interview Questions and Answers

Every interview is different and the questions may vary. However, there are lots of general questions that get asked at every interview.

Below are some common questions you'd expect during Front Office Manager interviews. Click on each question to see how to answer them.

1. Why Do You Want To Leave Your Current Job?
2. What is Your Greatest Strength?
3. Tell Me About Yourself
4. Why Do You Want This Job?
5. Are You a Leader or a Follower?
6. What Is Your Greatest Accomplishment?
7. What is Your Salary Expectation?
8. Do You Have Any Questions for Us?
9. Why Should We Hire You?
10. What is Your Greatest Weakness?

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