Customer Service Associate Duties & Responsibilities

The role and function of a Customer Service Associate includes the following duties and responsibilities:

  • Attending training sessions to grow knowledge of product and to develop customer service skills.
  • Resolving phone, walk-in, mail, fax, and email customer inquiries.
  • Contacting customers to give them accurate feedback on the progress of their inquiries.
  • Providing outstanding customer service.
  • Updating customer information as required.
  • Maintaining confidentiality of information.
  • Processing and logging incoming calls into CRM system.
  • Identifying customer needs.
  • Forwarding and escalating inquiries to relevant individuals and departments.

Note that this is not an exhaustive list of Customer Service Associate duties and responsibilities. Job functions for specific Customer Service Associate roles may vary, depending on the industry and type of employer.

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