Contact Centre Agent Requirements, Skills & Qualifications

The following common skills and qualifications are required of a Contact Centre Agent:

  • High school diploma or equivalent
  • University/college degree is an asset.
  • X years of experience in a contact center environment
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Ability to handle stressful situation appropriately
  • Ability to Multitask.
  • Proficient in relevant computer applications
  • Superior listening, verbal, and written communication skills

Note that this is not an exhaustive list of Contact Centre Agent skill, qualifications and experience. Job requirements for specific Contact Centre Agent roles may vary, depending on the industry and type of employer.

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