Contact Centre Agents handle customer complaints or enquiries via telephone, emails, chats or text messages at Contact Centres.
Whether you're a job seeker preparing to be interviewed for the role of Contact Centre Agent or an employer preparing to interview candidates for Contact Centre Agent position, these Contact Centre Agent interview questions will help you prepare yourself for the job interview session.
Below are a list of some skill-based Contact Centre Agent interview questions.
Every interview is different and the questions may vary. However, there are lots of general questions that get asked at every interview.
Below are some common questions you'd expect during Contact Centre Agent interviews. Click on each question to see how to answer them.
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