Shop Manager Duties & Responsibilities

The role and function of a Shop Manager includes the following duties and responsibilities:

  • Hiring, training, supervising, and evaluating employees.
  • Preparing employee work schedules.
  • Addressing employee disputes, questions, and concerns.
  • Ensuring all staff adhere to safety standards, company policies, and procedures.
  • Managing and accounting for all money-handling procedures.
  • Ordering, recording, and managing inventory.
  • Ensuring the shop is adequately stocked, clean, and visually appealing.
  • Motivating employees to reach sales goals and provide excellent customer service.
  • Handling customer complaints.

Note that this is not an exhaustive list of Shop Manager duties and responsibilities. Job functions for specific Shop Manager roles may vary, depending on the industry and type of employer.

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