Call Center Executive Duties & Responsibilities

The role and function of a Call Center Executive includes the following duties and responsibilities:

  • Will sometimes have to conduct high-level sales calls
  • Create and Implement Call Center Scripts
  • Hire and Train Call Center Employees
  • Resolve Escalated Customer Complaints
  • Facilitate efficient communication between departments.

Note that this is not an exhaustive list of Call Center Executive duties and responsibilities. Job functions for specific Call Center Executive roles may vary, depending on the industry and type of employer.

Related

Call Center Executive Job description

Call Center Executive Salary in Nigeria

Call Center Executive Interview questions

Call Center Executive Cover letter

Call Center Executive CV

Call Center Executive Jobs in Nigeria

Similar job descriptions

Customer Service Associate job description

Customer Service Specialist job description

Call Center Customer Service Representative job description

Call Center Manager job description

Bilingual Customer Service Representative job description

Help Desk Manager job description

Customer Support Manager job description

Call Center Supervisor job description

Customer Service Supervisor job description

Customer Service Manager job description

Relationship Manager job description

Customer Support Representative job description

Help Desk Specialist job description

Customer Relationship Manager job description

Customer Service Consultant job description

Call Center Representative job description

Customer Service Executive job description

Front Desk Representative job description

Telemarketing Executive job description

Customer Service Coordinator job description