Call Center Agent Requirements, Skills & Qualifications

The following common skills and qualifications are required of a Call Center Agent:

  • High school diploma or equivalent
  • University/college degree is an asset.
  • Proficient in relevant computer applications
  • X years of experience in a call center environment
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
  • Ability to handle stressful situation appropriately
  • Ability to Multitask.

Note that this is not an exhaustive list of Call Center Agent skill, qualifications and experience. Job requirements for specific Call Center Agent roles may vary, depending on the industry and type of employer.

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