Bilingual Customer Service Representative Duties & Responsibilities

The role and function of a Bilingual Customer Service Representative includes the following duties and responsibilities:

  • Memorizing the prices and features of each offering.
  • Confirming customers' language preferences as you assist them.
  • Addressing queries, complaints, and recommendations furnished by customers.
  • Redirecting customers to the pertinent department, if needed.
  • Deferring to management in instances of uncertainty.
  • Monitoring call and mail histories to ensure that all customers have been assisted.
  • Searching for commonalities in customer feedback to inform recommendations regarding our offerings.
  • Administering and receiving customer surveys on occasion.
  • Processing exchanges and refunds in ways congruent with our policies.
  • Providing customers with details of supplementary products or services that may suit their needs.

Note that this is not an exhaustive list of Bilingual Customer Service Representative duties and responsibilities. Job functions for specific Bilingual Customer Service Representative roles may vary, depending on the industry and type of employer.

Related

Bilingual Customer Service Representative Job description

Bilingual Customer Service Representative Salary in Nigeria

Bilingual Customer Service Representative Interview questions

Bilingual Customer Service Representative Cover letter

Bilingual Customer Service Representative CV

Bilingual Customer Service Representative Jobs in Nigeria

Similar job descriptions

Customer Support Executive job description

Guest Relations Manager job description

Customer Service Manager job description

Customer Service Consultant job description

Customer Service Officer job description

Customer Service Representative job description

Client Relationship Manager job description

Telemarketing Executive job description

Front Desk Representative job description

IT Help Desk Technician job description

Customer Service Specialist job description

Field Service Representative job description

Client Service Executive job description

Call Center Representative job description

Contact Centre Agent job description

Relationship Manager job description

Customer Support Representative job description

Call Center Agent job description

Service Manager job description

Help Desk Specialist job description