Guest Relations Manager Requirements, Skills & Qualifications

The following common skills and qualifications are required of a Guest Relations Manager:

  • BSc. degree in Hospitality Management, Tourism, Business Administration or relevant field
  • Proven work experience as a Guest Relations Manager, Hotel Manager or similar role
  • Understanding of all hotel management best practices and relevant laws
  • Leadership skills along with the ability to motivate a team into high performance
  • Ability to work flexible hours
  • Strong sense of responsibility and a professional presentation
  • Hands-on experience with Hotel Management software (PMS)
  • Proficiency in English; knowledge of other languages is a plus
  • Customer service drive with outstanding communication and active listening skills
  • Excellent problem-solving and multitasking skills

Note that this is not an exhaustive list of Guest Relations Manager skill, qualifications and experience. Job requirements for specific Guest Relations Manager roles may vary, depending on the industry and type of employer.