Director of Operations job description

Job description of a Director of Operations

A Director of Operations is responsible for overseeing and managing company's or organisation's day-to-day operations necessary for business success and growth. In most cases, they are under direction and management of Chief Executive Officers (CEOs).

This Director of Operations job description example includes the list of most important Director of Operations duties and responsibilities as shown below. It can be modified to fit the specific Director of Operations profile you're trying to fill as a recruiter or job seeker.

Director of Operations Duties and Responsibilities

Director of Operations job description should contain a variety of functions and roles including:

Communicate with superior to make decisions for operational activities
Set strategic operational goals and KPIs
Plan, implement and manage the overall long-term business success strategy
Plan and monitor the day-to-day operations
Supervise staff from different departments
Provide constructive feedback
Evaluate and monitor the efficiency of business procedures
Oversee customer support processes
Organize customer support to enhance customer satisfaction
Review financial information
Manage operational budgets to promote profitability
Develop policies and procedures and encourage adherence
Manage relationships with external partners and vendors

Director of Operations Requirements / Skills / Qualifications

Director of Operations job description should include these common skills and qualifications:

BSc/BA in business administration or relevant field
MSc/MA is a big plus
x years of experience as Director of Operations or similar position
Knowledge of industry’s legal rules and guidelines
Familiarity with MS Office and various business software (e.g. ERP, CRM)
Critical thinker and problem-solving skills
Team player
Good time-management skills
Great interpersonal and communication skills
Knowledge of industry latest trends and best practices
In depth knowledge of diverse business functions and principles such as supply chain, finance, customer service, human resources etc.)
Working knowledge of data analysis and performance/operation metrics

As a hiring manager, recruiting an ideal Director of Operations starts with crafting a good job description. Use this Director of Operations job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Director of Operations may also reference it in preparation for the interview.

Director of Operations Job Description

Job description of a Director of Operations

Director of Operations Duties and Responsibilities

Director of Operations Requirements / Skills / Qualifications

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