Director of Operations CV Sample

Objective

A highly accomplished and results-driven Director of Operations with over 10 years of experience in leading and managing cross-functional teams to drive operational excellence and achieve business objectives. Proven track record in developing and implementing strategic initiatives, optimizing processes, and delivering exceptional customer service. Seeking a challenging leadership role to leverage my expertise in operations management, process improvement, and team development.

Education

Bachelor of Science in Business Administration - University of Lagos, Nigeria

Master of Business Administration - Harvard Business School, USA

Professional Experience

Director of Operations - ABC Company, Lagos, Nigeria (2015 - Present)

• Lead and oversee all operational activities, including supply chain management, production planning, quality control, and logistics, ensuring efficient and cost-effective operations.
• Develop and implement strategic initiatives to improve operational efficiency, reduce costs, and enhance overall business performance.
• Manage a team of 100+ employees, providing guidance, coaching, and performance feedback to drive high levels of employee engagement and productivity.
• Collaborate with cross-functional teams to develop and implement standardized processes and best practices to streamline operations and improve customer satisfaction.
• Monitor key performance indicators (KPIs) and implement corrective actions to achieve operational targets and meet customer expectations.
• Establish and maintain strong relationships with key stakeholders, including suppliers, vendors, and customers, to ensure smooth operations and drive business growth.

Operations Manager - XYZ Company, Lagos, Nigeria (2010 - 2015)

• Oversaw daily operations, including production, inventory management, and quality control, to ensure on-time delivery and customer satisfaction.
• Implemented lean manufacturing principles and process improvements, resulting in a 20% reduction in production costs and a 15% increase in overall efficiency.
• Managed a team of 50+ employees, providing training, coaching, and performance feedback to drive continuous improvement and achieve operational goals.
• Developed and implemented safety protocols and procedures to ensure a safe working environment and compliance with regulatory requirements.
• Collaborated with sales and marketing teams to develop and execute strategies to increase market share and drive revenue growth.

Skills

• Operations Management
• Strategic Planning
• Process Improvement
• Supply Chain Management
• Team Leadership
• Performance Management
• Customer Relationship Management
• Financial Analysis
• Change Management

Certifications

• Certified Supply Chain Professional (CSCP)
• Project Management Professional (PMP)

References

Available upon request